It is also requested to mention the reason why you’d like to return the product. In case the size is not accurate (runs small or big) kindly, send an email to our customer service team at 48 hours). You must first check sizing before ordering any product from our website store. If a product is shipped incorrectly or arrives damaged, we will replace the item or accept a return of that item and provide a full refund. Customized products are not eligible for refund or exchange.However, if the exchange is because of a damaged product, we will replace it at our cost. In case of a return, the customer has to pay for the shipping.The refund process usually takes up to 14 Business days after the initiating of the refund.$20 restocking fee may apply per item on the refund! Please note that this $20 charge is for the storage warehouse and part of our contract and therefore it cannot be abolished. ![]() You will need to provide a valid tracking number in case of return has been allowed.If you receive a refund, the cost of shipping will be deducted from your refund. You will be responsible for paying shipping costs for returning your item.Refund/exchange will not be acceptable for any item not in its original condition, damaged or missing parts for reasons not due to our error.Please do not send your purchase back to the manufacturer without our instructions.To complete your return, we require a receipt or proof of purchase along with a photo of your received product.Manufacturing defects include rivets, locks, and other hardware pieces found on our products. These features may include small leather scars, creases, or variations in color, which are not manufacturing defects. Each hide is unique with individual characteristics which may be visible on our products. Leather is a natural, durable, & flexible material. We are confident that our products will last several decades. Our collection represents many months of research and product testing. At FASHIONSZILA LLC, we offer leather products in the finest leather at the highest standard.
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